Frequently Asked Questions
Everything you need to know about the future of AR glasses.
What devices are compatible with RayNeo AR glasses?
RayNeo glasses are compatible with most devices that support USB-C DisplayPort Alt Mode, including smartphones, tablets, laptops, and gaming consoles like the Steam Deck or Nintendo Switch.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Do I need prescription lenses to use RayNeo glasses?
RayNeo glasses come with a lens frame that can be customized with your specific prescription. We recommend visiting a local optician to have lenses fitted to the included insert.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm at checkout.
Is there a warranty on the hardware?
Yes, all RayNeo AR glasses come with a 1-year limited hardware warranty covering manufacturing defects and technical malfunctions under normal use.