Returns & Exchanges
At RayNeo, we want you to experience the future of augmented reality with complete confidence. If you are not fully satisfied with your AR smart glasses, you can return or exchange your device within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Prepare the Package
Securely pack your RayNeo glasses in their original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.
Ship the Device
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for verification.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing